Shipping Policy
Thank you for shopping at nwspec.com. Please read this shipping policy for information about order confirmation, processing, lead times, delivery, tracking, duties, and cancellations for instrument orders.
Instrument Shipping Policy
Technical Confirmation & Quotes
For high-value instruments, we recommend checking technical specifications before placing an order. Contact technical support via sales@nwspec.com to confirm specifications and receive a formal proposal.
- Orders are confirmed once technical requirements are aligned to ensure the instrument meets your application needs.
Order Handling Time
Our instruments require precise calibration and testing. After technical confirmation, most orders require approximately 10-14 business days to prepare before shipment.
- Many instruments (custom, configured, or high‑complexity items) may require extended manufacturing and testing and can take 3–6 months or longer. Your proposal will list the estimated lead time.
- Our warehouse operates Monday–Friday during standard business hours. Lead times exclude weekends and holidays.
Shipping Methods, Cost & Transit Time
Shipping is arranged via premium freight carriers (FedEx, DHL, or UPS). Shipping costs are calculated based on the total order value:
- Orders $0.01 – $1,000.00: Flat rate shipping fee of $300.00.
- Orders $1,000.01 and above: FREE SHIPPING.
Typical transit estimates (shipping time only):
- USA & Canada: 7–12 business days (standard) / 3–7 business days (express)
- Other international destinations: Transit times vary by destination (typically 7-12 business days).
Total delivery time = Handling Time (10-14 days) + Shipping transit time.
International Shipments & Customs
Import duties, taxes, and customs fees are the recipient's responsibility. These are determined by the destination country's customs office.
Tracking & Shipping Notifications
Once your order ships, we will provide the Invoice, Packing List, and Waybill via email. Tracking updates typically appear within 48–72 hours of shipment.
Order Changes & Returns
Order Changes
Please check orders for accuracy; changes requested after 24 hours of order confirmation may incur additional fees.
Returns
- Standard NW Spec items may be returned within 30 days of shipment (subject to a 25% restocking fee).
- Custom configurations incur a 50% restocking fee.
RMA Required
Do not return items without prior authorization. Contact NW Spec Support to request an RMA number before shipping.
Shipping Insurance
Carrier shipping includes basic insurance for the goods' value. Additional insurance is available upon request at the customer's expense.
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Track Order
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Frequently Asked Questions
How can I contact you?
Feel free to call us T+86 189-6516-4839
or email sales@nwspec.com to:
• Place an order
• Ask for a quote
• Or if you have any other questions
You will always get a live person here at NWSPEC; never an automated system!
We are open from 6:00AM - 7:00PM Eastern Time, Monday - Friday.
Where can I find application notes?
If you have any questions regarding the application notes, or can't find the one you are looking for, please contact Sales at sales@nwspec.com
Do you have instructional manuals for your instruments to download?
Yes, we have instructional manuals for our instruments. They can be found on https://nwspec.com/pages/resource .
If you don't see the one you are looking for, please contact: sales@nwspec.com