Return & Refund Policy

Last updated: July 2026

1. Order Cancellation

Orders may be cancelled within 24 hours of placement at no charge. After 24 hours, cancellation requests are subject to review and may incur a cancellation fee depending on production status.

Custom-configured or OEM orders cannot be cancelled once production has commenced.

2. Return Eligibility

Returns are accepted within 30 days of delivery, subject to the following conditions:

• The instrument must be unused, in original packaging, and in resalable condition.
• A Return Merchandise Authorization (RMA) number must be obtained from NWSPEC before shipping any item back.
• The customer is responsible for return shipping costs and adequate packaging to prevent damage in transit.
• Items returned without an RMA number will not be accepted.

3. Restocking Fees

• Standard catalogue instruments: 25% restocking fee applies.
• Custom-configured or OEM instruments: 50% restocking fee applies.
• Non-returnable items: Software licenses, light source bulbs, consumables, and single-use components are final sale and cannot be returned or refunded.

4. Damaged or Defective Items

If your instrument arrives damaged or with a manufacturing defect, please contact us within 7 days of delivery with photographic evidence. NWSPEC will arrange repair, replacement, or refund at our discretion at no additional cost to the customer.

5. Refund Processing

Once a returned item is received and inspected, refunds are processed within 10 business days. Refunds are issued to the original payment method. Shipping charges are non-refundable unless the return is due to a NWSPEC error or product defect.

6. Warranty & After-Sales Support

All NWSPEC instruments are covered by a standard warranty. For warranty claims, calibration, spare parts, or technical support outside the return window, please contact our after-sales team. Warranty terms are provided with each instrument shipment.

7. How to Request a Return

• Email sales@nwspec.com with your order number, reason for return, and photos if applicable.
• Our team will respond within 1–2 business days with RMA instructions.
• Ship the item only after receiving your RMA number and return address.