Return & Refund Policy

Return & Refund Policy

Thank you for choosing NWSPEC for your scientific instrumentation needs. We are committed to providing high-quality products and exceptional customer service. 

General Policy:

Due to the high cost of international freight and the specialized nature of our products, we generally do not accept returns for reasons other than manufacturing defects or product non-conformity. We encourage customers to carefully review product specifications and compatibility requirements prior to placing an order.

Exceptions:

A refund or replacement may be issued under the following circumstances, subject to verification and approval by NWSPEC:

Manufacturing Defects: If the product is found to have a manufacturing defect that significantly impairs its functionality.

Product Non-Conformity: If the product does not conform to the specifications outlined in the product description or quotation.

Damage in Transit: If the product is damaged during shipping and the damage is documented upon delivery (see "Damaged Shipments" below).

Conditions for Refund or Replacement:

To be eligible for a refund or replacement, the following conditions must be met:

Notification: You must notify NWSPEC in writing (email or formal letter) within 7 days of receiving the product, clearly stating the reason for the request and providing supporting documentation (photos, videos, test data, etc.).

Verification: NWSPEC will review your claim and may request additional information or conduct remote diagnostics to verify the issue.

Authorization: No returns will be accepted without prior written authorization from NWSPEC. If a return is authorized, you will be provided with a Return Merchandise Authorization (RMA) number and specific shipping instructions.

Product Condition: The product must be returned in its original packaging, including all accessories, manuals, and documentation. The product must be in as-new condition, except for the reported defect.

Return Shipping: You are responsible for the cost of return shipping, unless otherwise agreed upon in writing by NWSPEC. We recommend using a trackable and insured shipping method.

Damaged Shipments:

Upon delivery, carefully inspect the packaging for any signs of damage.

If damage is present, clearly document it by taking photos and videos before opening the package.

Note the damage on the shipping receipt or delivery confirmation form.

Contact NWSPEC immediately to report the damage.

Refund Process:

Upon receipt and inspection of the returned product, NWSPEC will notify you of the approval or rejection of your refund or replacement.

If approved, a refund will be processed to your original payment method within [Number] business days.

For approved replacements, NWSPEC will arrange for shipment of a replacement product as soon as possible.

Exclusions:

This refund policy does not cover:

Damage resulting from misuse, neglect, accident, or improper installation.

Products that have been modified or altered in any way.

Consumable items (e.g., lamps, filters) unless defective upon arrival.

Software or data loss.

Shipping costs (unless the return is due to our error).

Cancellation Policy

Order cancellations are subject to a cancellation fee of 30% if the order is cancelled after 3 days after it’s confirmed, and orders cannot be cancelled once the item has shipped.

Disclaimer:

NWSPEC reserves the right to modify this refund policy at any time. The most current version of the refund policy will be posted on our website.