Return & Refund Policy
Thank you for shopping at nwspec.com. Please read this shipping policy for information about order confirmation, processing, lead times, delivery, tracking, duties, and cancellations for instrument orders.
Order Changes & Returns
Order Changes
Please check orders for accuracy; changes requested after 24 hours of order confirmation may incur additional fees.
Returns
- Standard NW Spec items and spectrometer sensors may be returned within 30 days of shipment for a refund/credit (subject to a 25% restocking fee).
- Custom configurations and resold items incur a 50% restocking fee.
Final Sale
Software and light source replacement bulbs are non-refundable. Light source returns incur a bulb replacement charge plus the 25% fee.
RMA Required
Do not return items without prior authorization. Contact NW Spec Support to request an RMA number.
Contact form
Track Order
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Frequently Asked Questions
How can I contact you?
Feel free to call us T+86 189-6516-4839
or email sales@nwspec.com to:
• Place an order
• Ask for a quote
• Or if you have any other questions
You will always get a live person here at NWSPEC; never an automated system!
We are open from 6:00AM - 7:00PM Eastern Time, Monday - Friday.
Where can I find application notes?
If you have any questions regarding the application notes, or can't find the one you are looking for, please contact Sales at sales@nwspec.com
Do you have instructional manuals for your instruments to download?
Yes, we have instructional manuals for our instruments. They can be found on https://nwspec.com/pages/resource .
If you don't see the one you are looking for, please contact: sales@nwspec.com