Shipping Policy
Instrument Shipping Policy
Clear information on technical verification, calibration handling, freight rates, transit times, and delivery documentation for all NWSPEC instrument orders.
Shipping Rates & Transit Times
All instruments are securely packed, crated, and shipped via premium international freight carriers.
Estimated Air Freight Transit Times
- USA & Canada: 7–12 business days (Standard) / 3–7 business days (Express)
- Other International Destinations: Typically 7–12 business days depending on customs and local clearance.
Order Handling & Calibration
Scientific instruments require rigorous quality testing, optical alignment, and calibration before leaving our facility.
- Standard Units: 10–14 business days preparation and factory testing.
- Custom / High-Complexity Systems: May require 3–6 months for custom manufacturing and multi-stage testing (lead times specified in your proposal).
- Operating Schedule: Warehouse and dispatch operate Monday through Friday, excluding public holidays.
Customs, Duties & Insurance
We provide full commercial documentation to facilitate customs clearance at your destination port.
- Import Duties & Taxes: Assessed by the destination country customs office and are the recipient's responsibility.
- Tracking & Documents: Invoice, Packing List, and Carrier Waybill are emailed once dispatched. Tracking updates activate within 48–72 hours.
- Carrier Insurance: Basic transit insurance is included. Additional declared value insurance is available upon request.
Returns, Exchanges & RMA Policy
Order Changes
Review orders carefully upon placement. Adjustments requested after 24 hours of confirmation may incur administrative or reprocessing fees.
Standard Returns
Unused standard items may be returned within 30 days of shipment with prior authorization, subject to a 25% restocking fee.
Custom Configurations
Custom-built or configured instruments are non-standard and incur a 50% restocking fee if authorized for return.
RMA Required
No returns are accepted without an official Return Merchandise Authorization (RMA) number issued by NWSPEC Support.
Questions About Your Delivery or Technical Proposal?
Contact our technical support and logistics team for tracking updates, freight quotes, or order status.
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Frequently Asked Questions
How can I contact you?
Feel free to call us T+86 189-6516-4839
or email sales@nwspec.com to:
• Place an order
• Ask for a quote
• Or if you have any other questions
You will always get a live person here at NWSPEC; never an automated system!
We are open from 6:00AM - 7:00PM Eastern Time, Monday - Friday.
Where can I find application notes?
If you have any questions regarding the application notes, or can't find the one you are looking for, please contact Sales at sales@nwspec.com
Do you have instructional manuals for your instruments to download?
Yes, we have instructional manuals for our instruments. They can be found on https://nwspec.com/pages/resource .
If you don't see the one you are looking for, please contact: sales@nwspec.com